Tag Archives | Executive Communications

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Leadership Conversations: Build Trust or Break it?

NOTE: This article was first written for the Globe and Mail Careers, Leadership Lab. Ahh, that trust thing – when you have it, everything is good. Without it, so much can go wrong. It takes time to build up trust and yet only a fraction of a second to break it. Every leader will face […]

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Primer: The Neuroscience of Distrust/ Trust in Conversation – Blame it on Your Brain!

Every word, phrase, interaction, or even silence can have a ripple effect for good, better, or worse…. What makes a conversation good? Not good? What creates trust? Distrust? Much of my work these past years has engaged others in these and other related questions — about their conversational, communications, and relationship efficacy. I am trained […]

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