This article was first published in my Globe and Mail column. “Sam” is a high potential, emerging leader. He’s doing well on many fronts, but he...
What a “We” Leader Sounds Like
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Conversational Intelligence
Expressing Thanks at Work: It’s Good for You and For Others
This article kicks off a short series on expressing gratitude and appreciation at work. The ideas shared are relevant for leaders, aspiring...
Leadership Conversations: Build Trust or Break it?
NOTE: This article was first written for the Globe and Mail Careers, Leadership Lab. --- Ahh, that trust thing – when you have it, everything is...
Primer: The Neuroscience of Distrust/ Trust in Conversation – Blame it on Your Brain!
Every word, phrase, interaction, or even silence can have a ripple effect for good, better, or worse.... What makes a conversation good? Not good?...
The Whys and Ways of Assertiveness (with Webinar)
This article was originally written for Charity Village who has graciously invited me back to present another webinar on May 31 at 1pm ET. The topic...
Networking: 5 Easy Ways to Break the Ice
5 Easy Ways to Bring Conversational Intelligence® to Your Professional Networking I had a coaching session with one of my clients this week. We'll...
How is Your Conversational Intelligence®?
Are Your Conversations Building Trust? This week I learned that more than 10,000 people have registered for my upcoming May 25th (12:30 pm ET)...
Supercharge Your Listening Skills
Think of a time when you were in a conversation and you felt truly heard. What did that feel like? Chances are it felt good. You felt respected....