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12 Questions to Complete the Year and Start Anew (2017/2018)

Now also posted on the Globe and Mail Careers site. Now also posted at Huffington Post. Each year, I compile 12 questions – six to reflect on the year past and six for the year ahead. These questions can, in fact, be asked every day and/or week. But in the fast pace of work and life […]

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What Do You Do When Your Boss Gets Fired?

I was recently invited to comment for an article Workopolis was doing titled: What to do when your boss gets fired. When your boss gets fired it can create uncertainty, some chaos – or, conversely, some opportunity. Some people will feel upset and potentially rudderless without their leader. Others – may feel relieved if they’ve […]

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How is Your Conversational Intelligence®?

Are Your Conversations Building Trust? This week I learned that more than 10,000 people have registered for my upcoming May 25th (12:30 pm ET) Webinar: “Conversations that Build Trust” (courtesy of CPA and American Express – see registration page here). And last month, nearly 3,000 people registered for my Webinar (courtesy of Charity Village): Supercharge […]

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Supercharge Your Listening Skills

NOTE: A version of this article was written for Charity Village. They are hosting a Webinar that I will be presenting — and you are invited. Scroll down — and see here for more! Think of a time when you were in a conversation and you felt truly heard. What did that feel like? Chances […]

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